CX Touchpoint Assessment Check Sheet

The True Story of Customer Experience

This is an XL based check sheet with two different scenarios - (1) To assess various touchpoints across customer journey and (2) To benchmark touchpoints against competition for similar journey steps.

Download NowXL based Touchpoint Assessment Check Sheet for Evaluation & Benchmarking with Instructions

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Self-Assess Touchpoints in Customer Journey against 6 parameters. Also use it to rate and compare competition.